Head of Programme Management

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Artex is a global leader in the alternative risk space and the 3rd largest Insurance Manager in the world, with 1,000 employees across the globe and 5,000 clients. Our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients. The Program Manager works closely with the Captive Director, Assistant Captive Director, Program Assistant and other team members in servicing designated groups of clients as it relates to the annual program renewal process, and various other responsibilities. The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by managing the overall workflow processes.

Captive Renewal Management

Lead the end-to-end captive renewal submission process ensuring timely and accurate collection of exposure and loss data. Engage with carrier to obtain renewal coverage template and updated policy forms.

Secure necessary source documents and request captive renewal invoices.

Manage the policy issuance process.

Financial and Compliance Oversight

Coordinate and ensure accurate review of member policies to ensure compliance with program renewal terms and conditions.

Process policy year-end audits, including preparation of the Audit Factor Worksheets and verifying the accuracy of the audit documents.

Provide essential data to service providers for preparation of captive financial statements.

Provide training and collaborate with the Program Assistant to ensure smooth and efficient daily operations.

Create agendas, compile meeting material, and manage the distribution of materials for board meetings.

Bachelor's degree and 3 or more years client coordination and/or claims management experience, or High School degree with 5 or more years client coordination and/or claims management experience

Working knowledge of Microsoft Windows applications and MS Office

Proven experience in administration roles and servicing client accounts

Solid understanding of the insurance brokerage industry and its operations

Proficient in leveraging technology to enhance productivity and ensure high-quality outcomes

Excellent time management skills with ability to prioritize tasks effectively in a fast-paced environment

Resilient and adaptable mindset to navigate shifting priorities and challenges

Medical/dental/vision plans, which start from day one!

Life and accident insurance

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

We value inclusion and diversity
Inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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