Head of Services - Support and Managed

HVAC Service Manager

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.

We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

Lead the strategic drive to increase departmental service margins while improving service quality and margin.

Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.

Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.

Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.

Lead, Coach, & Support the Field Team

Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.

Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.

Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.

Purchasing & Fleet Inventory Control

Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.

Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools.

Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.

People Leader: Strong communication skills with a track record of building team trust and driving technician growth.

Competitive Compensation: $85,000 – $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (Health, Dental, and Vision insurance options available after 90 days.

Time Off: Paid Time Off (PTO) and company-observed paid holidays.

Company-provided smartphone, tablet, and management tools.