Life Insurance Professional

Randstad, in partnership with The Hanover Insurance Group, are actively seeking multiple Agency Services Associates to join their Personal Lines Agency Support Team. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.
As a member of the Agency Support Team, you will work with our independent insurance agents, policyholders and field partners within a call center environment to create outstanding service experiences. The Agency Support Team functions as an extension of our agents’ offices by providing assistance related to personal lines insurance policies, premium billing and technical support. By joining our team, you can expect to take part in an initial comprehensive virtual training program that will prepare you for success. You will learn our service philosophy, receive both systems and skills training and benefit from ongoing coaching and mentorship that will position you well for potential career growth within our Personal Lines organization.
Training and Development: 6-8 weeks of initial comprehensive virtual training (instructor-led and self-study) followed by ongoing training, coaching and mentorship Starting pay: Schedule: Hours of Operation are 8:00am – 6:00pm EST, Monday – Friday. Your daily 7.75-hour shift (38.75-hours/week) will be determined after training is complete. Shifts remain static after they are assigned but are eligible for adjustment in the future. Benefits: Yes, visit our Randstad website here. Receive inbound calls from agents, policyholders and field representatives in a dynamic call center environment

• Timely manage an individual diary of pending items requiring follow-up via email or outbound phone call
• Accurately interpret and verify new and renewal policy transactions, policy coverages and policy changes for agents
• Respond to simple as well as complex billing inquiries from agents and policyholders
• Partner with others within Personal Lines to resolve policy or billing related issues
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
• Make process improvement recommendations related to procedures, workflows and systems
• Telephone Etiquette

Basic Computer Skills
Typing Skills
Customer Service
Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).