Mortgage Loan Processor - Full-time - Remote

Employment Type Full time

Department Mortgage Operations

Compensation On Target Earnings $76K - $85K • Offers Equity

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.

Mortgage Loan Processor Location: Type: Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)

Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

We’re looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. If you’ve ever wished you could help modernize the tools and systems in mortgage lending, this is your chance to shape the future.

What You’ll Do Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported

Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines

Partner with agents to gather required information and keep them updated on the status of applications

Submit complete, high-quality files to underwriting while consistently meeting service-level targets

Coordinate closings and assist with post-closing follow-ups to ensure a seamless customer experience

Walk customers through their Closing Disclosure, offering support and clear answers to their questions

What Makes You a Great Fit Understanding of the mortgage lending process

Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!

Strong written and verbal communication with a phone-first mentality

Strong performance in team environments

Detail orientation with a strong focus on quality

Superior customer centricity

Preferred Qualifications 2+ years of mortgage loan processing experience, specifically in purchase transactions

Experience with Byte Pro or other LOS platforms (e.g., Strong knowledge of mortgage applications, credit reports, and financial verifications

Equity Ownership : All teammates receive stock options—we win together

Whether your path into mortgage has been traditional or unique, you’ll find a place to thrive here.

Employee Benefits Equity Ownership: All teammates receive stock options—we win together

Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered

Work-life balance and a generous paid time off policy

In order to support teammates who become parents, Tomo Mortgage provides paid parental leave

401(k) retirement plan