Human Resources Generalist - Payroll/Recruitment (Full Time)

HR Generalist

The HR Generalist supports the employee life cycle for GBC Food Services' corporate, field, warehouse, and multi-location teams. As a first point of contact for employees and managers, this role provides practical policy guidance and coordinates recruiting, onboarding, employee relations, benefits, payroll and leave administration, performance management, HR records, training, and offboarding. Success is measured by responsive service, accurate records, compliant and consistent processes, timely escalation, effective manager partnership, and a positive employee experience.

Provide day-to-day HR guidance to managers and employees and escalate matters requiring HR leadership, legal, payroll, benefits, or executive review. May coordinate HR interns, temporary staff, vendors, or project teams and help onboard new HR team members. Partner with leaders on recognition, coaching, performance improvement, corrective action, and separation processes in accordance with company policy.

Respond to policy, process, and workplace questions; provide consistent guidance, document significant matters, and escalate risk promptly. Support employee relations through intake, fact-finding, investigations, objective documentation, recommendations, communication, and follow-up with HR leadership. Coach managers on attendance, conduct, performance, conflict, and respectful workplace expectations; Maintain accurate HRIS data and confidential personnel records, including hire, job, pay, leave, transfer, termination, I-9, retention, and audit documentation. Support federal, state, and local employment compliance, required notices, recordkeeping, audits, and policy updates. Facilitate new-hire orientation and employee or manager training on policies, documentation, performance, conduct, and assigned HR topics. Partner with hiring leaders on workforce needs, sourcing, interviews, selection decisions, candidate communication, and candidate experience. Support performance reviews, goal setting, development plans, talent reviews, succession discussions, and follow-up actions. Analyze headcount, turnover, vacancies, attendance, leave, employee-relations trends, and HR service metrics; Support engagement, retention, recognition, culture initiatives, HR projects, and vendor relationships while providing timely service. Prepare and process payroll.

Travel: Up to 10-20% domestic travel may be required for corporate, field, warehouse, retail, training, or other locations, including occasional overnight travel. Schedule: Full-time, Monday-Friday, with flexibility for early mornings, evenings, weekends, or urgent employee matters as business needs require.

Human Resources Knowledge: Practical knowledge of recruiting, onboarding, employee relations, performance management, benefits, leave, records, and offboarding. Employment Compliance: Working knowledge of FLSA, FMLA, ADA, Title VII, EEO, I-9, wage-and-hour, and state or local requirements; Employee Relations & Judgment: Able to address sensitive concerns, conduct fair fact-finding, resolve conflict, document objectively, and protect confidentiality. Systems & Analytics: Proficiency with HRIS, applicant-tracking systems, Microsoft 365, and Excel; able to maintain accurate data and reports. Communication & Partnership: Clear writing, speaking, coaching, and training skills; Strong detail, follow-through, prioritization, and customer service in a fast-paced, multi-location environment.

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; At least three years of progressive HR experience, including direct employee-relations and manager-support responsibilities, strongly preferred. Multi-state or multi-location foodservice, retail, hospitality, distribution, or franchise experience preferred. ability to meet travel requirements is required.

Ability to sit for prolonged periods, work on a computer, and communicate effectively by phone, video, and in person. Ability to stand, walk, bend, reach, and occasionally lift up to 15 pounds at office, warehouse, training, retail, or field locations. Ability to travel by air and ground and work in varied business environments with reasonable accommodation, as applicable.

We are an equal opportunity employer, deeply valuing diversity.