Head of Programme Management

Job Title: Program Coordinator CMI & Connect Centers

Workforce Development (WFD)

We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Supports operating procedures, protocols, controls of functional activities, and services delivered throughout the GWH Community, CMI five-sector strategy, and GWH Connect Centers. Supervises the support staff for CMI and the Connect Centers, prepares necessary reports, and coordinates with management to support GWH mandates.

Responsible for assuring that WFD is in compliance with all regulatory and accreditation standards.

Works with management to ensure the maximum assistance is given to individuals and families in the eight (8) counties that support GWH’s infrastructure (Austin, Brazoria, Ft. Works closely with Workforce Development (WFD) to create a positive, effective, and consistent culture focused on training, education, employment, and wrap‑around services.

Ensures that all case management activities are being tracked in multiple databases to maintain GWH and funder guidelines.

Responsible for the day‑to‑day activities, coordinating with management, that results in optimal outcomes for persons served, employment placements, training, and mission integration, while meeting and maximizing revenue opportunities.

Manages team member performance by providing guidance and support, identifying development needs, and establishing relationships between GWH team members and GWH partners to ensure success.

Establishes and maintains relationships with existing partnerships with faith‑based and community‑based organizations, school districts, businesses, government agencies, and other sectors that provide work training opportunities, including GWH.

Assists with intake, testing, and program assessments for new participants when needed.

Ensures budget(s), fiscal compliance, and program administration are being managed appropriately with the assistance of management and the Accounting and Finance Department.

Conducts routine reconciliations of the supportive services for GWH.

Maintains accurate and up‑to‑date data entry for billing and auditing purposes.

Responsible for timely required reporting and documentation for state and local regulatory compliance.

Oversees and ensures that real‑time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation are being maintained.

Supports and coordinates with leadership in planning and executing monthly events (job fairs, graduations, CMI pop‑ups, etc.).

Regularly evaluates and recommends support service referrals for training, education, curricula, and materials for work readiness programs that reflect the needs of the business community and job opportunities for CMI and Connect Centers.

Maintains adequate materials, supplies, and equipment for work readiness and job placement activities.

Travels to multiple locations as needed.

Other duties as assigned by Management.

Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.

maintains good housekeeping standards, ensuring all aisles and pathways to fire exit are clear and free from clutter.

Adheres to local, state and federal laws and regulations.

Bachelor’s Degree is required.

Excellent computer skills (proficient in Microsoft Office).

Understands individual Employment Plans, case management and career service activities.

Key Performance Indicators

Ensure data utilization and accuracy of 90% or higher by conducting regular audits of CaseWorthy reporting.

Ensure all data reports, funding applications, and administrative documents are reviewed prior to submission for Senior Director’s approval.

Execute WFD projects as assigned.