Head of Service Management

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Bring exceptional events to life as a Convention Services Manager. In this role, you'll lead the planning and coordination of conventions and meetings, partnering with teams across the resort to ensure every event is executed seamlessly from start to finish. If you thrive in a fast‑paced environment, enjoy building client relationships, and have a passion for delivering outstanding guest experiences, this is your opportunity to make an impact.

Assumes the role of the main point of communication between the client and all departments within the property both in pre‑planning and on‑site

Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property

Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes

Works directly with clients on room set‑up, décor, cost and billing details and other requirements pertinent to their program

Ensures that necessary meeting facilities are reserved where applicable

Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows

Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction

One (1) year of previous experience, preferably in hotel and/or banquet operations in a similar resort setting

Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free parking on and off shift

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community