Customer Service Officers

Job Description
Job Description Arnie Bauer Buick GMC Cadillac has been in business for over 80 years. We are committed to meeting the needs of our customers and community with our full selection of new and used cars, trucks, and SUVs, as well as our parts and service center. Our Chicagoland customers in search of better prices from a regional Chicago GMC, Buick or Cadillac dealership will find the best deals around at Arnie Bauer.
Job Summary:
We are seeking a results-driven and customer-focused Service Advisor to greet our customers, listen to their needs, and schedule appointments as needed. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to delivering top-tier customer service.

Benefits

• Competitive Benefits Package for full-time employees
• Additional Coverage Options – including accident, cancer, and disability insurance
• 401(k) after 1 year of employment
• GM Employee Pricing on new car
• Closed on Sundays

Service Advisor Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Service Advisor Requirements
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Arnie Bauer is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.