Head of Care Management Operations

Director Of Operations
Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, USA Clinics Group has grown into the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.
We're building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we're even more excited about what's ahead, and the team we're building to get there. The Director of Operations, under the guidance of the SVP of Operations, will be responsible for continuous operational improvement across business and clinical operations.
Corporate Office in Northbrook, IL
Schedule: Full-time, including weekends when needed
On continuous operational improvement across business and clinical operations.
Define and track KPIs performance, patient experience, and business team productivity
Implement performance dashboards, SOPs, and standardized workflows
Collaborating with HR, Compliance, Training, and Regional Clinical Leads to ensure aligned operations
Drive staff performance management, retention strategies, and operational consistency
Proactively identify and address risks or inefficiencies across markets