Head of Compliance Operations

SUMMARY

Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and

franchise policies and established operating procedures

• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary

guidelines

• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• All other duties as assigned

EDUCATION/EXPERIENCE

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience

and/or training; or equivalent combination of education and experience

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to
deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software

and internet

CERTFICATES AND LICENSES

Valid Driver's License

SUPERVISORY RESPONSIBILITIES

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries

out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include

interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and

disciplining employees; addressing complaints and resolving problems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently

required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop,

kneel, crouch, or crawl. The employee is occasionally required to taste or smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds