Dispatcher - No Experience Required

Remote position to include virtual and on-site training!

Must live within 2-hour commute of Newtown, PA as quarterly site visits are required.

Dispatch, Routing, or logistics experience is preferred.

Strong Communication Skills and Computer Proficiency needed!

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.

Works with sites and the service department to optimize routes based on needs of the customer.

Handles fields incoming calls and e-mails from customer service and sales department; Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.

Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

High School Diploma or G.6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and

No experience Multi-tasking in a fast-paced work environment with excellent organizational skills.

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.