Customer Retention Specialist - State Farm Agent Team Member

Benefits: 401(k) Bonus based on performance Health insurance Opportunity for advancement Paid time off Training & development Customer Retention Specialist – Service Focused with In-Book Sales Opportunity Nick DeMaio State Farm Location: 130 Almshouse Road Suite 104 Richboro, PA 18954 Full‑Time | In‑Office Deliver Exceptional Service. Build Relationships. Support Growth. Nick DeMaio State Farm is seeking a dynamic, service-oriented Customer Retention Specialist who enjoys helping people, building strong relationships, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy and professionalism, while also having the ability to pivot service conversations into in‑book sales opportunities when it benefits the customer. If you are customer‑focused, organized, and motivated to grow within a supportive, team‑driven environment, this is an excellent opportunity to build a long‑term career in the insurance industry. Licensing Requirement (Job Contingent) This position is contingent upon obtaining required insurance licenses. Candidates must be fully licensed or willing to obtain licensing with agency support Property & Casualty license must be obtained prior to your Day 1 start Life & Health license must be obtained within 45 days of your start date Full guidance, study direction, and support provided throughout the licensing process Role Overview As a Customer Retention Specialist, you will focus on servicing existing customers, managing renewals, and maintaining long‑term relationships. You will play a key role in customer retention while also identifying opportunities to strengthen coverage through needs‑based, in‑book sales conversations. Success in this role is measured by customer satisfaction, retention, and contribution to overall agency growth. Responsibilities Provide exceptional service to existing policyholders across both locations Communicate with customers regarding renewals, policy updates, and coverage options Assist with policy changes, endorsements, billing questions, and account updates Build and maintain strong relationships to support retention and referrals Identify opportunities to strengthen coverage and pivot service conversations into in‑book sales Maintain accurate and detailed documentation of customer interactions Collaborate with team members to support retention, service, and growth goals Ensure compliance with agency standards and regulatory requirements Qualifications Strong customer service and relationship‑building skills Effective communication and active listening abilities Detail‑oriented with strong organizational and multitasking skills Problem‑solving mindset with a focus on customer experience Comfortable discussing coverage options and identifying opportunities when appropriate Positive, team‑oriented attitude with a strong work ethic Prior customer service, account management, or insurance experience preferred Ability to meet licensing requirements outlined above What We Offer Competitive base salary plus performance‑based incentives Full support through the licensing process Ongoing training and professional development Supportive, collaborative team environment across two locations Long‑term growth opportunities within the agency Equal Opportunity Employer Nick DeMaio State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. Ready to Build a Career Helping Customers? If you enjoy helping people, building relationships, and growing through meaningful customer interactions, apply today to join Nick DeMaio State Farm in Perkasie or Richboro. #J-18808-Ljbffr