Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service Focused with In-Book Sales Opportunity
Nick DeMaio State Farm
130 Almshouse Road, Suite 104
Richboro, PA 18954
Full-Time | In-Office

Deliver Exceptional Service. Build Relationships. Grow Your Career.

Nick DeMaio State Farm is seeking a dynamic, service-oriented Customer Service Representative who takes pride in helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy and professionalism while also having the ability to identify opportunities and pivot service conversations into in-book sales when it benefits the customer.

If you enjoy building relationships, supporting customers, and growing within a team-focused environment, this is an excellent opportunity to build a long-term career in the insurance industry.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Candidates must be fully licensed or willing to obtain licensing with agency support
• Property & Casualty license must be obtained prior to your Day 1 start
• Life & Health license must be obtained within 45 days of your start date
• Full guidance, study support, and resources provided throughout the licensing process

Role Overview

As a Customer Service Representative, you will serve as a primary point of contact for customers, handling policy needs, resolving inquiries, and ensuring a seamless and positive experience. This is a service-first role with opportunities to contribute to agency growth through thoughtful, needs-based in-book sales conversations.

Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.

Responsibilities

Provide exceptional service to new and existing policyholders

Answer customer inquiries and provide clear, accurate policy information

Assist with policy changes, endorsements, billing questions, and account updates

Support customers through claims-related questions and follow up as needed

Build strong relationships that support retention and customer loyalty

Identify opportunities to strengthen coverage and pivot service conversations into in-book sales

Maintain accurate and detailed records of customer interactions

Collaborate with team members to deliver a consistent, high-quality customer experience

Ensure compliance with agency standards and regulatory requirements

Qualifications

Strong customer service and relationship-building skills

Excellent communication and interpersonal abilities

Detail-oriented with strong organizational and multitasking skills

Problem-solving mindset with a focus on customer experience

Comfortable discussing coverage options and identifying opportunities when appropriate

Positive, team-oriented attitude with a strong work ethic

Prior customer service experience preferred

Ability to meet licensing requirements outlined above

What We Offer

Competitive base salary plus performance-based incentives

Full support through the licensing process

Ongoing training and professional development

Supportive, collaborative team environment

Opportunities for growth and advancement within the agency

Equal Opportunity Employer

Nick DeMaio State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Join a Team That Values Service and Growth?

If you enjoy helping people, building relationships, and growing your career in a supportive environment, apply today to join Nick DeMaio State Farm in Richboro.