IT SysAdmin

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. In this role, you’ll ensure our systems run seamlessly, support both internal teams and client environments, and contribute to an IT culture built on trust, collaboration, and a shared drive for excellence. Travel Requirements: Onsite to local client’s premises

Responsibilities include but not limited to: Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.

Install and upgrade computer components and software.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Travel onsite to client locations as necessary to provide hands‑on technical support, troubleshoot issues, and implement solutions to ensure continuity of services.

Microsoft 365 administration, including Exchange, SharePoint, OneDrive, and Teams Online

Virtualization technologies, including VMware and Hyper‑V

Knowledge and experience with complex networking environments

Deep understanding of Active Directory, Group Policy, and file sharing

Experience with documentation platforms such as IT Glue

Qualifications for System Administrator Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

4-6 years of IT administration experience

System administration and IT certifications in Microsoft, or other network related fields are a plus

Working knowledge of virtualization, VMWare, Hyper‑V, or equivalent

Strong knowledge of systems and networking software, hardware, and networking protocols

A proven track record of developing and implementing IT strategy and plans

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Consistent hand and finger dexterity necessary to operate computer equipment

May require travel dependent on company needs.