Head of Programme Management

Program Manager Community Resources For Justice, Inc. About this position About CRJ: Our Mission, Your Opportunity Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Clients also receive support with job development, on-the-job coaching, and educational opportunities.

We firmly believe that change is possible and attainable for all that we serve. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.

Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.

Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Supervise the delivery of high‑quality residential services to the individuals receiving support from Community Strategies in Westboro, Massachusetts. Support a culture that develops superior agency wide operations through a leadership role in Community Strategies.

Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers.

Ensure high‑quality residential services to all individuals delivered within a team management approach.

Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies.

Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors.

Provide on‑call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department.

Organises and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments.

Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program.

Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information.

Manages program funds and supervises personal finances for each of the individuals.

Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice.

Ensure all performance reviews are conducted annually and provide on‑going supervision to all staff.

Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies.

Performs other job‑related projects and activities as requested or directed.

Based on the specific needs of the individuals supported in the home, the Program Manager have additional responsibilities to meet those needs. The current designations in these specific locations are Stabilization , Behavioral and Medical . Additional responsibilities will be outlined by the Residential Director in accordance with the contract or service agreement for that specific location.

Qualifications: Bachelor’s Degree, preferred

Two years of management experience in Human Services, preferred

Three years of experience with DD or ID populations, management experience preferred

Bilingual, bicultural, encouraged

Prior experience in residential treatment and/or community‑based group homes, preferred

Excellent writing skills, including the ability to write detailed and extensive reports

Excellent expressive language skills, both in 1:1 and group settings. Excellent receptive language skills, including the ability to understand speakers of varying levels of competence and actively listen.

Maintain awareness of the importance of diversity.

Ability to pass First Aid, CPR, PABC and all training required by Residential Counselors.

Customer Focus

Process Improvement

Building high performance

Project management

Workforce planning

Use of Outlook, PowerPoint and Excel - spreadsheets and graphing.

Ability to use CRJ’s Electronic Medical Record System and other reporting systems

Use of the internet and electronic devices to improve work performance.

Management Competencies Building high performance

Financial management

Project management

Workforce planning

Technical Competencies: Use of Outlook, PowerPoint and Excel - spreadsheets and graphing.

Ability to use CRJ’s Electronic Medical Record System and other reporting systems

Use of the internet and electronic devices to improve work performance.

Sitting for extended periods, speaking, climbing stairs, periodic light lifting, and traveling throughout New England.

Working Conditions: The primary work is located at the individual group home location, MA with occasional travel to other programs within all parts of the state. The noise, temperature and working conditions are what you would expect in a normal home environment, but the Program Manager should be prepared to encounter individuals having behavioral episodes at any of these locations. Travel to administrative offices in Shirley is required. May require being on call and may require working various hours to cover open shifts which may include nights, evenings, weekends and holidays.