Managing Head of Retail Sales

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business firsthand through face-to-face customer interactions. In this role, not only will you share Warby Parker's story and mission on the sales floor, but you'll also take part in process ideation and improvement, as well as a slew of special projects. Sound right up your alley? Keep reading!

What you'll do:

Communicate Warby Parker's values and brand philosophy to customers

Promote an efficient, inclusive, and service-minded retail environment

Demonstrate exceptional product knowledge and offer thoughtful, honest style advice

Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience

An upbeat, flexible team player who leads by example

Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present

Open and close the store

Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position

Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service

Cool under pressure and able to adapt quickly

A go-getter with an entrepreneurial spirit

Curious and eager to learn

A team player who is passionate about helping customers and teammates alike

An innovative, proactive problem-solver

Proud of your work and self-motivated to be a top performer

Able to bring a positive, fun energy to the workplace, even when working long hours

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents included)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

Employee Assistance Program (EAP)

Employee Stock Purchase Plan

Free eyewear

Paid sick leave

And more (just ask!)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked)

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