Head of Information Technology (Remote)

Provides leadership in planning and managing the adoption, implementation, utilization, and optimization of branded, third-party or other industry applications and technologies to create value to benefit team members and guests.

ESSENTIAL JOB FUNCTIONS Oversee technical projects in alignment with organizational goals and will advise and work with the property teams.

Able to build effective teams by coaching and developing others.

Provide support and troubleshoot Office 365. Serve as point of escalation for vendor and property users. Understand property technology systems including but not limited to Agilysys V1, InfoGenesis, GolfPro, Book4Time, Nuvola, Sonifi, Delphi, Yellow Dog, Sage, ProfitSword, Synxis, various key and PBX systems.

Understand and know how to troubleshoot networking issues such as Cabling, WiFi, VLANS, Switches, DHCP and Domain Controller.

Understand cyber security and how to work with remote users.

Applies Company standards including hardware, software, networking, infrastructure, cabling, power and environmental.

Work with internal teams, vendors and the field to implement.

Run monthly IT Steering Committee Meeting.

Able to deal with confidential information in a discrete manner, not compromising company and/or personal confidences.

Work with the Finance/Accounting team to order hardware, software and equipment as needed.

EDUCATION/EXPERIENCE Bachelor’s degree in Computer Science or Equivalent education and/or 3-5 years related experience.

Experience working with remote users.

Experience leading and managing IT projects and rolling out IT infrastructures across various technologies.

Experience in Hotel Technology is strongly preferred.

Excellent project management skills and strong ability to prioritize.

Ability to manage internal and external resources to address day-to-day needs for application troubleshooting and issues resolution.

b) Flexible; Must have expert knowledge of Office 365.

Experience with ticketing and help desk management tools such as, Autotask and ITGlue.

Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.

Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.

Ability to be resourceful, creative and maintain flexibility

Temperature is moderate and controlled by hotel environmental systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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