Vice President, Application Support Manager

BNY is seeking a Vice President, Application Support Manager to join their Production Services team. The role is responsible for diagnosing and resolving complex application issues, conducting post-mortem analysis, and communicating technical issues to non‑technical stakeholders. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field Advanced certifications in application support or IT service management preferred 6‑10 years of experience Knowledge of Linux/Unix shell scripts for automation and understanding processing stages Ability to run complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans Knowledge of Docker for containerization and Kubernetes for orchestration Proficiency in App Engine to facilitate provisioning servers and scaling app instances based on demand Understanding of OneDesk as a centralized platform to streamline software deployment workflows Understanding of Kafka message broker for messages sent to different application topics and monitoring for lags Understanding of ServiceNow ticketing systems to request and transition with proper documentation Ability to interrogate logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins Benefits Competitive compensation Benefits and wellbeing programs Flexible global resources and tools Generous paid leaves, including paid volunteer time Access to health, personal resilience, and financial goals resources #J-18808-Ljbffr BNY