Vice President, Client Operations

Vice President, Client Operations About BNY At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. We harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Role Overview We’re seeking a future team member for the role of Vice President to join our Client Operations team. This role is located in Lake Mary, Florida with a 4‑day in‑office expectation. Responsibilities Develop and implement client service strategies by utilizing in‑depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up‑to‑date knowledge of industry standards and implementing necessary changes. Collaborate with cross‑functional teams to address client needs and resolve complex issues, demonstrating strong problem‑solving skills. Qualifications Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred. Typically 7‑12 years of experience. Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. Proficiency in client service operations and a thorough understanding of industry regulations and standards. Compensation and Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. The expected base salary for this position is outlined in the Job Info section at the bottom of the posting. Base salary may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. The total rewards package may include eligibility for an annual discretionary incentive award and participation in a 401(k) plan, company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Additional benefits include generous paid leaves, including paid volunteer time. Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans. Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 BNY assesses market data to ensure a competitive compensation package for our employees. If hired, the employee will be in an “at‑will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #J-18808-Ljbffr