Head of Programme Management

Program Manager
Employment Type Full Time
Drive Nikon's National Retail Success!
**As the ActionLink Program Manager for Nikon, you'll lead a national team of Brand Advocates and Sales Representatives, driving sales, elevating brand presence, and ensuring flawless execution across retail. Acting as the primary client partner, you'll turn strategy into results-coaching teams, optimizing performance, and uncovering new opportunities to grow.
With support from analytics and operations, your focus stays where it matters most: leading the field, strengthening client partnership, and delivering measurable success across every channel.
Up to 10% quarterly performance bonus

• Medical, dental, vision, life and prescription insurance plans
• W2 employment with direct deposit
• Paid time off and paid holidays
• Lead, develop, and manage a team of full-time Brand Advocates and part-time Assisted Sales Representatives across assigned markets

Recruit, onboard, and retain top field talent in partnership with internal recruiting
Set clear performance expectations, coach to KPIs, and drive a high-performance culture across the team
Serve as the primary point of contact for Nikon, building strong, trust-based client relationships
Translate client objectives into clear executional direction for the field team
Identify growth opportunities through field insights, sales data, and retail feedback
Ensure consistent, high-quality in-store execution including merchandising, training, and assisted selling
Partner with internal analytics to monitor performance, track KPIs, and identify gaps or opportunities
Deliver regular business reviews with actionable insights, performance trends, and recommendations
Collaborate with internal operations to ensure staffing levels, scheduling, and coverage align with program goals
Manage program budgets, incentives, and performance-based spend to maximize ROI
Ensure compliance with brand standards, retail requirements, and operational expectations
Serves as the central point of coordination between the client, field team, and internal support functions
Business Analysts (performance tracking, reporting, insights)
Operations (staffing, scheduling, field logistics)
Training teams (content development and field enablement)
Remote, home-office based role with national scope
Frequent travel to retail locations, market visits, and client meetings
Bachelor's degree in Business, Marketing, or related field (or equivalent experience)

• 5+ years of experience in retail, field sales, or consumer electronics programs
• 2+ years of direct people management experience across distributed teams
• Experience managing mixed labor models (full-time and part-time field teams) strongly preferred
• Best Buy) and photo specialty dealer channels, including differences in selling models, customer engagement, and merchandising approaches
• Strong client-facing experience with the ability to lead conversations, influence outcomes, and build long-term partnerships
• Proven ability to manage performance through data, KPIs, and structured reporting
• Excellent communication, coaching, and problem-solving skills
• Proficiency in Microsoft Office and reporting tools

Travel up to ~50% based on market needs
Able to stand, walk, and engage in retail environments for extended periods