Full Time Key Holder Now Hiring

Key Holder Position
Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. As Key Holder you will be responsible for providing exceptional customer service while maximizing revenue within our retail environment and will hold periodic opening and closing duties at the store. The Key Holder is responsible for opening and closing a store. Their duties also include handling operational procedures, managing cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. The Key Holder should have scheduling flexibility, supervisory skills, customer service orientation, and problem-solving abilities.
Full Time - 32hrs or more

Operations/Sales/Customer Service:
Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing highest level of hospitality and customer service.
Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
Ensure the retail floor is always clean and presentable Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product.
Bachelor's Degree preferred
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
Be an expert on Roark's product lines, current fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
Manage inventory and ensure the retail store is well-stocked at all times
Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.
Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities
Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
Computer skills to include operating POS sales (Shopify)
Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.
Ability and willingness to work weekends, evenings, and holidays as needed.
Ability to engage with new customers and build immediate and lasting rapport.
Creative and adaptable team player with a winning and positive attitude.
Personalize customer connections by providing highest level of hospitality and customer service.
Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.
Ensure the retail floor is always clean and presentable Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product.
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
We are committed to offering our employees a challenging and rewarding work environment, a customer focused culture, and competitive pay and benefits. Full Time Benefits:

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Blue Shield Medical, Dental, and Vision benefits
• Company paid Life Insurance
• The hourly rate range for this position is $19.29 - $23.00 per hour; the hourly rate is based on the experience that you bring to the position.

All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.