Head of Business Operations - Remote

Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

Job Category Operations, #ISAccelerator26, Jul26

Manage Others Yes

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.

IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer.

This is a senior people leader and operational performance driver. They know how to read a wave, react to volume spikes, and still close the building on time.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

Night Shift Available

Operations Ownership Own all back-half operations outcomes including order picking, packing, shipping, and returns processing

Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all SLAs are consistently met

maintain carrier pickup compliance across all lanes and sort systems

Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors

Partner with the team to manage replenishment velocity and maintain pick zone availability for continuous order flow

Supervisory Leadership Lead, develop, and hold accountable a team of supervisors and frontline leads across all shifts

Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews

Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models

Safety & Compliance Champion a safety-first culture on the floor — model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards

Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes

Respond to and properly document all injuries, near-misses, and safety observations in the area

Ensure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates

continuously update training materials to reflect process changes, productivity standards, and safety requirements

KPI Management & Reporting Own outbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target

Deliver accurate performance reports to the Building Manager on a defined cadence

Lead root cause analysis for performance gaps; implement and track structured improvement initiatives

Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all outbound operations

The completion bonus is tied to achieving 85% or greater across the following KPIs at project close: Units Per Hour (UPH) throughout Building

Dock-to-Stock Cycle Time

Required 5+ years of progressive operations leadership with direct accountability for back-half operations at a fulfillment center, distribution center, or comparable high-volume facility

Proven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time delivery

Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations

Hands‑on WMS experience — proficiency in order management, wave release, and shipping modules required

Strong OSHA/safety compliance background with documented experience reducing outbound‑area incidents

Experience participating in or delivering a structured Train‑the‑Trainer program

Preferred Prior experience in a senior‑level contract or project‑based operations role

Experience with pick‑to‑light, put‑to‑light, sortation conveyors, or automated packing systems

Familiarity with multi‑carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)

Experience leading outbound operations during facility ramp‑up, startup, or peak‑season periods

Lean, 5S, or Six Sigma awareness; experience with structured problem‑solving and continuous improvement

Candidate Profile A high‑energy, performance‑driven operations leader who thrives under daily shipment pressure and builds teams that deliver — consistently

Urgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at once

Motivated by a defined‑term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance

Competitive base salary commensurate with Senior Operations Manager / Outbound Manager market benchmarks

Salary range from $100,000 - $120,000 + bonus

Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

Full benefits package including medical, dental, and vision coverage

Contract end date on or around December 31, 2026 with final dates based on business demands; Whether remote, at a satellite location, onsite with a customer, or at our headquarters office – we take great pride in our company culture and the diversity within our organization that has developed over the years.

IntelliSource, LLC is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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