Dental Office Front Desk Receptionist (FULL TIME)

Dental Office Receptionist
Forward Dental Glendale is looking for an experienced Dental Office Receptionist to join our team. We are looking for someone who is professional, dependable, patient-focused, and comfortable working in a busy dental office environment. The ideal candidate will have strong front desk experience, excellent customer service skills, and the ability to prioritize patient care while managing multiple administrative responsibilities.
This is a full-time position.
Occasional Saturdays required.
$21.00$24.00 per hour, based on experience.
23 years of dental office or front desk experience (A MUST)

• Experience with claims management
• Strong customer service and communication skills
• Comfort with patient collections
• Ability to work in a fast-paced dental office environment

As a Business Assistant, you will support the office by:

Answering phones and managing a high volume of calls
Assisting with claims management and follow-up
Collecting patient payments and discussing financial arrangements
Supporting front office flow and patient communication
Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.
Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.
Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Partner with the providers and team to implement Heartland Dental systems to optimize office potential
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
Front loaded education and training, providing you the opportunity to develop to your full potential
Access to on-demand Daily Pay
About Forward Dental - Glendale:
Forward Dental - Glendale, like each Heartland Dental supported office, is unique to the community and the patients they serve.
Experience working in a fast-paced and customer-centric environment
regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
1+ years of experience in a dental or medical setting

• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Availability to attend virtual training sessions (or in-person) periodically throughout the year
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.