Head of Programme Management

POSITION SUMMARY The YMCA of the East Valley is committed to strengthening community through youth development, healthy living, and social responsibility.

Under the direction of the Associate Executive Director, the Program Director is responsible for supporting YMCA operations through effective delivery of programs, services, and member engagement. This position contributes to the achievement of Association goals by promoting the YMCA mission, values, and strategic priorities while providing high-quality service to members, participants, staff, and the community.

ESSENTIAL FUNCTIONS

The essential functions listed below are representative of the duties and responsibilities performed by this position and are not intended to be an exhaustive list.

Core Responsibilities

Perform duties in alignment with YMCA mission, policies, procedures, and operational standards.

Deliver high-quality customer/member service to participants, families, staff, volunteers, and community partners.

Support departmental and Association goals through effective communication, teamwork, and accountability.

Maintain accurate records, reports, and documentation as required.

Participate in staff meetings, trainings, and required professional development activities.

Maintain confidentiality of sensitive information.

Support risk management and safety procedures.

Demonstrate flexibility and willingness to support operational needs.

Perform all other duties as assigned.

Position-Specific Responsibilities

Lead all aspects of the program experience, ensuring a welcoming, inclusive, and service-driven environment for all members.

Conduct ongoing assessments of program outcomes, satisfaction, and participation trends.

Support fundraising efforts including the annual campaign, donor relations, and special events to support branch’s programs and services.

All other duties as assigned by management.

YMCA LEADERSHIP COMPETENCIES

Mission Advancement

Demonstrates and models the YMCA’s values of caring, honesty, respect, and responsibility. Supports the YMCA mission and promotes community engagement and service.

Collaboration

Builds positive relationships with staff, members, volunteers, and community stakeholders. Works effectively with individuals of diverse backgrounds and perspectives.

Operational Effectiveness

Maintains quality work standards, accountability, sound judgment, and effective time management. Supports continuous improvement and operational excellence.

Personal Growth

Demonstrates self-awareness, adaptability, professionalism, and commitment to ongoing learning and development.

QUALIFICATIONS

Minimum Qualifications

Bachelor’s degree.

Minimum of 3 years of YMCA experience or in a customer service field.

Proven experience in managing people, programs, and budgets.

Excellent human relation skills and an ability to maintain positive communication with staff and members

Commitment to the mission and values of the YMCA

Proven ability to build genuine relationships

Results-driven mindset with the ability to analyze data and adjust strategies

Flexibility to work evenings and weekends as needed

KNOWLEDGE, SKILLS & ABILITIES

Strong verbal and written communication skills.

Ability to prioritize tasks and manage multiple responsibilities.

Ability to work independently and collaboratively in a team environment.

Strong organizational and problem-solving skills.

Ability to maintain professionalism and confidentiality.

Proficiency in applicable technology, software, and systems.

Commitment to inclusion, diversity, equity, and the YMCA mission.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

Depending on assignment, duties may include:

Sitting, standing, walking, bending, reaching, and lifting.

Operating office equipment and technology.

Ability to lift up to 10 pounds.

Ability to work in indoor and/or outdoor environments.

Ability to travel between branch locations, if applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRIVING REQUIREMENTS (IF APPLICABLE)

Employees assigned driving responsibilities must:

Possess and maintain a valid California Driver’s License.

Maintain acceptable driving record in accordance with YMCA policy.

Maintain required automobile insurance coverage.

Use reliable transportation for Association business.

BACKGROUND SCREENING & PRE-EMPLOYMENT REQUIREMENTS

All offers of employment are contingent upon successful completion of YMCA pre-employment requirements, which may include:

Criminal background check/fingerprinting

Reference verification

Employment verification

Drug screening (if applicable)

TB clearance (if applicable)

Physical examination (if applicable)

CPR/First Aid certifications (if applicable)

WORK SCHEDULE

Work schedules may vary based on operational needs and may include mornings, evenings, weekends, holidays, and special events.

DISCLAIMER

This job description is not intended to be an employment contract and may be modified by the YMCA of the East Valley at any time, with or without notice, to meet organizational needs.