Head Of Property Management Operations

Operations Manager
We are seeking a high-impact Operations Manager to lead end-to-end delivery for Multinational Solutions (MNS) across Property, Casualty, and Incoming lines of business. This role is accountable for operational excellence across complex cross-border programs-ensuring consistent execution, regulatory compliance, and superior service delivery at scale.

As a key leader within Underwriting Operations, you will drive performance through disciplined execution, standardized processes, and strong partnership with underwriting, global network partners, and cross-functional teams. You will lead a high-performing team while embedding a culture of accountability, continuous improvement, and client-centric delivery.
Drives team success through hands-on leadership in staffing, performance reviews, professional growth, and operational scheduling across the teams.
Establishes a culture of accountability and operational excellence in concert with the Head of UW Operations.
Ensures compliance with predetermined workflows and procedures.
Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, backlog, and workflow status.
Reports on team progress and performance metrics to support strategic decision-making by management.
Build strong relationships, fosters collaboration, and partnership across underwriting, network partners, and internal functions to ensure aligned execution.
Provides guidance on compensation decisions and offers coaching and support to team members performance evaluations; You will report to the Head of Underwriting Operations - Property, Multinational, Construction & Energy
Familiar with insurance operating systems used to rate, code, track or issue insurance policies.
Experienced in using Microsoft Office tools to support daily operations and documentation.
Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry.

• Strong multinational experience, with a deep understanding of domestic, global program structures, cross-border regulatory considerations, local policy requirements, and coordination across producing and network partner countries.
• thrives with minimal supervision.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. It's about helping one another - and our business - to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.