Head of Operations Management (m/w/d)

Operations SupervisorConvergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Responsible for maximizing customer satisfaction by effectively executing all assigned projects.Responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery.Assists the Operations Manager and oversees Project Managers and/or Coordinators in all aspects of the project.What You'll NeedCustomer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.Strong financial analytical skills including cost control.Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.Strong team leadership, team building and facilitation skills.Company Benefits10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years relevantPreferred Experience: (but not required):Demonstrated leadership in a service and project-driven environment with a focus on accountability and performance managementExperience driving labor utilization, workforce planning, and operational efficiencyStrong background in customer relationship management, including executive-level client interactionProven ability to lead through change, scale teams, or build structure in a growing operationExperience partnering closely with sales to support growth, estimating, and project execution alignmentKnowledge of contracting models (lump sum, T&M, service agreements) and risk managementFamiliarity with scheduling and resource planning tools (e.g., Primavera P6, Microsoft Project, or similar)Experience with ERP/financial systems (e.g., SAP, Oracle, NetSuite) and operational reportingTrack record of improving safety performance and fostering a strong safety cultureExperience developing and mentoring field leaders, PMs, or supervisorsUnderstanding of procurement, vendor management, and subcontractor oversightStrong communication skills with the ability to lead meetings, drive alignment, and resolve conflictConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.