Caseworker (Full Time)

Welcome to La Crosse County — Where Your Work Truly Matters Every day, our unique teams contribute to our vision of a community that is vibrant, safe, and resilient. Whether you're supporting families, safeguarding natural resources, maintaining infrastructure, or delivering essential services, your work here creates real impact for the people who live, work, and visit our county.

What You’ll Gain by Joining Us A Future You Can Count On: Wisconsin Retirement System (WRS), one of the most respected pension programs in the nation.

Countywide insurance plans plus growing access to local, no-cost care options for everyday health needs.

Time Off That Works For You: You’ll have two dedicated banks of vacation and sick time, giving you the freedom to plan real downtime when you need it—and the peace of mind to take care of yourself when you’re under the weather. Build up to 150 sick days as a full time employee

A Place Where Everyone Belongs We believe our workforce should reflect the community we serve. We’re committed to fostering a culture of respect, inclusion, and belonging—because diverse perspectives lead to better outcomes for everyone.

Overview (FLSA: Exempt) This is a professional Social Worker position at our Lakeview Health Center & Assisted Living facility located in West Salem, WI. with core hours Monday - Friday primarily 8:00 am - 4:30 pm. The Social Worker provides medically related social services established by federal, state and local regulations, and facility policies and procedures. Employees operate within established federal, state, and facility guidelines and policies and exercise considerable independent judgment within those parameters. Employees are selected and report to the Long Term Care Services Manager.

Advocates for resident’s rights to ensure quality of life in the least restrictive environment. Promotes culture change within nursing home environment to preserve and enhance quality of life for residents. Provides necessary assessment, treatment and supportive care to assist residents and families with resident care and psychosocial issues. Prepares and documents social histories and comprehensive assessment to identify resident strengths and needs.

Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams Foster a collaborative environment that encourages knowledge sharing and growth

Provide mentorship and support to help self and others reach full potential

Lead with Paradoxical, Critical, and Agile Thinking Navigate complex situations by considering multiple perspectives

Influence others through coaching, consulting, and team-minded thinking

Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service Understand and address the needs and concerns of the community

Provides training and information to community, as assigned.

Provides support and training to staff as assigned.

Engages with residents to determine and provide psycho-social adjustment needs.

Prepares individualized resident care plans in conjunction with inter-disciplinary team.

Provides information to residents and families related to legal decision making.

Provides information and assistance to families and residents regarding resident personal finances, insurance, Medicare, Medicaid, Social Security and other services, and assist in coordinating application process.

Coordinates resident discharging planning, which may include contacts with prospective service providers, set up of transportation and other services as needed.

Communicates with resident representatives, case managers, Counties, Managed Care Organizations, ombudsman and other community agencies to assure resident needs are met.

Develops individualized behavior plans and coordinates crisis intervention with county and managed care organizations.

Documents in resident record psycho-social progress notes, social history and assessments.

Assists in scheduling care conference meetings.

Coordinates purchases of resident personal items, as requested.

Coordinates completion of informed consents for anti-psychotic medication for residents.

Conducts discharge satisfaction summary interviews/phone calls, as required. Provides support to person centered care initiative.

Represents long term care initiatives on a variety of internal and external teams.

Develops social services policies in cooperation with Administrations and the Interdisciplinary Team.

Thoroughly evaluates referrals to determine the facility's ability to manage care. Coordinates initial insurance coverage for new residents with continued updates as needed.

Develops and maintains positive working relations within the community, including hospitals, home health agencies, etc.

Maintains resident rights and confidentiality of resident information. Acts as resident rights advocate and aids in navigating ethical dilemmas and decisions.

Supports all aspects of person-centered care. Respects and acknowledges individuality and uniqueness of residents.

Maintains residents' rights and confidentiality of resident information; reports all suspected cases of resident abuse to the Administrator.

Works safely and follows safety practices and standards of the facility; Large percentage of time is spent moving throughout facility communicating with residents, staff and families using talking, hearing, judgment, near vision, reading and writing. Lesser amount of time is spent traveling to other referral sites and performing other functions. Uses automobile, telephones and computers.

Related Job Functions May accompany or transport residents to appointments.

May coordinate functions in community and other settings as assigned.

Considerable knowledge of social work standards as set forth under HFS-132 and Federal rules and Medicare/Medicaid regulations and legal issues pertaining to care and treatment of persons residing in nursing homes.

Familiarity with various community resources available.

Ability to: Relate to residents in emphatic manner; communicate effectively to residents, resident's families, medical professionals, employees, and public officials; Training, Experience and Other Requirements Bachelor's Degree from an accredited college or university with a major in Social Work (or related college degree such as Sociology, Psychology, Criminal Justice or Human Service Degree accepted by the Wisconsin Department of Regulation and Licensing).

Preference for long-term care experience.

Must successfully complete criminal record check as required by the Wisconsin Caregiver Law.

If not certified at the time of application for employment with La Crosse County, must have a temporary permit and the ability to become certified within 24 months of employment. (To be certification eligible: must have a bachelor's degree from an accredited college or university in psychology, social work, sociology, criminal justice, or a human services degree accepted by the Wisconsin Department of Regulation and Licensing. Equal Opportunity Employer We’re proud to be an Equal Opportunity Employer committed to building a workforce that reflects the community we serve.

If you require a disability-related accommodation at any stage of the hiring process, reach out to Human Resources at View email address on click.appcast.io — we're here to help.