Senior Systems Engineering

The Company: GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development. The Role: The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.
Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up-to-date with emerging technologies and trends in the field of systems engineering
While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
Must maintain a clean and presentable work environment for video calls when working from home as well as in the office
Cybersecurity Applications
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Cloud Software
Google Workspace
Experience with NOC software and PSAs
Experience with router/switch implementation
Scripting or programming experience
Experience with cloud servers
A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.
Proficiency in managing and maintaining computer systems.
Network protocols: Understanding of network communication protocols.
Hardware configuration: Software deployment: Ability to deploy and manage software solutions.
Scripting languages: Excellent scripting skills using languages.
Cloud-based computing: Experience with cloud platforms.
Remote work
Health Insurance
Dental/Vision Plan

Visa sponsorship for this role is currently not available.