Head of Client Support Services

Service Lane Manager

Giles Automotive Group El Paso / Las Cruces Market

We are looking to strengthen fixed operations leadership in our El Paso / Las Cruces market. This is a great opportunity for a proven Service Advisor, Lane Manager, Assistant Service Manager, or experienced fixed‑ops professional who understands the service drive and may be ready for the next step in their career.

The right person has already proven they can succeed with customers, technicians, repair order flow, follow‑up, CSI, and daily execution. If you have mastered the advisor role and are ready to move toward management, this role is designed for you. We are looking for someone who can help lead the service lane, support current service manager, advisors, and technicians, improve daily process, and grow into greater responsibility.

The right candidate will have the opportunity to learn department leadership, production management, customer experience, employee accountability, and fixed operations strategy.

Compensation will be based on experience, performance, and leadership readiness. Leadership Support

You will work with store leadership, fixed operations leadership, and a company that wants to build strong leaders from within the business.

Medical, dental, paid vacation, 401k retirement option and more

We are looking for someone who has earned credibility in a service department.

The ideal candidate understands the pressure of the service drive, the importance of technician time, the value of customer‑pay work, the reality of warranty, and the need to protect customer satisfaction while still producing results.

A proven Service Advisor ready for more responsibility

A Lane Manager or Assistant Service Manager looking for a bigger opportunity

A strong advisor who naturally helps train, steady, or lead the people around you

Someone who can earn respect from advisors, technicians, customers, and managers

Strong with communication, follow‑up, and customer confidence

Interested in growing into service management or fixed operations leadership

Helping lead the daily flow of the service drive

Supporting advisors, technicians, and management with clear communication

Monitoring repair order flow, dispatch, production, and customer wait times

Helping ensure technician time is consistently and properly sold

Assisting with customer concerns and escalations

Helping protect customer satisfaction scores

Supporting warranty, internal, and customer‑pay processes

Coaching and developing service employees

Helping create a professional, positive, and productive department culture

Working with store and fixed‑operations leadership to improve the department

Possess a strong desire to serve our community, our customers, and each other

We understand the automotive business is a small world. If you are a seasoned service professional who is ready to move from writing repair orders to helping lead the department, we would like to have a confidential conversation.

#