Head of Account Management (Remote)

Join Our Team as a Manager of Account Management at Amwins Self-Funded!

We are seeking a passionate Manager of Account Management to join our dynamic team in Scottsdale, AZ. This in-office position also offers the flexibility to work from home up to 2 days a week after completion of training.

At Amwins, we value our team members and offer a range of benefits to enhance your work experience:

Enjoy a hybrid work environment with flexible scheduling options.

Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.

Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success.

As the Manager of Account Management, you will report to the Senior Director of Account Management and play a pivotal role in the overall management and training of the AM Department.

Team Leadership: Lead, manage, and offer technical direction to the assigned Account Management team, consistently meeting or surpassing established performance standards. Ensure departmental objectives and initiatives are closely aligned with team expectations, fostering effective communication and collaboration among all management teams. Training and Development: Support the ongoing training and professional growth of AM staff to enhance both individual and departmental performance. Administrative Management: Direct administrative functions such as recruitment, leave management, remote work scheduling, annual performance reviews, and disciplinary procedures. Consistently evaluate book of business assignments to determine staffing requirements and deliver strategic HR recommendations that support both organizational growth and succession planning.

Relationship Building: Cultivate strong working relationships with each field sales team supported by the account managers, ensuring a thorough understanding of each team's distinct objectives and business requirements.

Continuous Improvement & Quality Assurance: Foster proactive discussions with team members to identify best practices, determine areas for enhancement in processes, and assess requirements for further training to supplement identified gaps in AM knowledge and skill set. Ensure quality metrics are adhered to with regular quantitative reviews provided to team members.

Support workflow process changes and contribute to onboarding new salespeople by providing post-sale Account Executive support.

Ensure communication is professional, appropriate and confidential as required, supporting both the employees and the needs of the organization.

Developmental Duties: Participate in ongoing developmental opportunities as needed.

Time Management: Proven ability to effectively manage time, prioritize workload, and meet deadlines.

Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.).

Management Experience: 1-3+ years of management or leadership experience strongly preferred.

Bachelor's degree or equivalent work experience strongly preferred but not required.

Industry Experience: 1+ years of work experience in Group Benefits, Stop Loss, Ancillary, or TPA environment strongly preferred.

Account Management Experience: 1+ years of account management or client service experience preferred.

The above is intended to describe the general content of and requirements for the performance of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.