Head of Project Management

Project Manager - Operations Salary: $110,000 - $125,000 per year
Our client is a collection of industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Key Responsibilities Manage cross-brand operational initiatives end-to-end: charter, scope, sequence, stakeholder alignment, risk management, executive reporting, and post-implementation review.
Lead ServiceTitan as the operating standard—new-brand rollouts and ongoing standardization across existing brands (BU setup, price book governance, job type and tagging hygiene, dispatch and capacity configuration, membership program structure, payroll and commission rules, reporting layer feeding Domo).
Build and run the continuous improvement system: facilitate Kaizen events, lead value stream mapping for booking-to-cash and dispatch-to-revenue flows, coach brand leadership on A3 problem solving and daily management, and embed standard work that survives after the project closes.
Apply structured problem‑solving (DMAIC, A3, 5 Whys, fishbone, Pareto) and conduct Gemba walks at brand locations—dispatch desk, call queue, parts room, ride‑alongs—translating observations into action.
Partner with the BI team to maintain GM-facing scorecards in Domo (booked rate, conversion rate, average ticket, revenue per tech per day, CSR bookings per hour, membership attach rate, capacity utilization) and translate numbers into action plans GMs can run on Monday morning.
Own continuous improvement of membership programs across brands: agreement structure and pricing tiers, attach‑rate playbooks for CSRs and techs, renewal mechanics, ServiceTitan membership configuration, and standardization of high‑performing models.
Document and maintain the playbook—standard operating procedures, runbooks, and best practices that codify the way of operating a brand.
Coordinate with Corporate IT, Finance, HR, and Marketing on cross‑functional initiatives requiring operations input or driving an operational outcome.
com so the data the COO sees is the data the GMs trust.
Prepare monthly and quarterly operations reporting for the COO and executive team; support goal setting and OKR development for the operations function.
Build trust with brand GMs and field leadership; surface operational issues from the field with appropriate context and recommended solutions.
First 90 Days Complete a ServiceTitan configuration audit of at least 3 brands; Analyze and launch a membership optimization project for all brands.
Author a plan to optimize AI‑based selling and CSR tools across the brand platform, with clear deliverables and due dates.
Ride along with techs and sit with CSRs at no fewer than 3 brands to ground perspective in the field.
Publish a 12‑month CI roadmap with the COO’s approval, sequenced by impact and brand readiness.
Reduce variance on at least one cross‑brand KPI by closing the gap between top‑ and bottom‑quartile brands.
First 12 Months Document, repeatable operating playbook in use by every brand.
Daily / weekly / monthly management cadence (tiered huddles, visual boards) running at every brand.
Live pipeline of CI projects with tracked savings, revenue lift, or capacity gains attributable to this role.
Membership optimization in full swing across the brand platform, with a 24‑month full completion date.
Competencies Strong project management skills and the ability to run multiple cross‑brand initiatives simultaneously.
ServiceTitan fluency at the configuration level is essential, along with comfort working with operational data and reporting tools (Domo).
Strong data storytelling—turns Domo and ServiceTitan output into a narrative GMs and the COO can act on.
Bias for action paired with rigor—knows when 80% Lean discipline is right for a small brand and when full DMAIC is warranted.
Coaching mindset that builds capability inside the brands rather than centralizing dependency on corporate.
Comfortable with ambiguity across 40+ brands at different maturities and data quality.
Education & Experience Bachelor's degree required; Three to five (3-5) years combined experience across operations, project management, and continuous improvement / Lean roles.
ServiceTitan experience required at the configuration level—not just user level (BU setup, price book, dispatch, reporting).
Demonstrated track record of CI projects that produced measurable, sustained operational improvement—not just Kaizen attendance.
Multi‑site service business experience preferred; home trades (HVAC, plumbing, electrical), multi‑unit retail, healthcare services, or logistics translate well.
Experience in a private equity‑backed, multi‑brand, or rapid M&A environment is a strong plus.
Proficiency in Microsoft 365 (Excel at intermediate‑to‑advanced level), Monday.com, and Domo or comparable BI platform (Power BI, Tableau, Looker) preferred.
Certifications Preferred Lean Six Sigma Green Belt preferred; PMP, PRINCE2, or equivalent project management certification preferred.
Change management certification (Prosci ADKAR) a plus.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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