Head of Operations Management (m/w/d)

Description:

This position is responsible for compliance of all aspects of company policies within the day-to-day operation of the FBO Department including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation and commercial activities such as fuel and hangar rental.

This individual will provide day to day support, leadership and direction to facilitate safe, reliable service. Lead by example, exemplifying safety, integrity, professionalism and excellent communication skills. Motivate team to achieve results while managing people fairly and with respect. Promote a positive team environment and be totally committed to the importance of serving both internal and external customers.

Duties:

Customer Service Solutionist; address all customer needs and concerns in a prompt attentive manner
Assist General Manager with Airport Authority relations
Assist General Manager with employee relations; recognition, reviews, counseling, disciplinary actions, terminations
Assist General Manager with new team member recruitment and new hire paperwork as needed
Active Member of location Safety Team to include site safety reviews, employee observations, facility inspections and monthly safety meetings
Assist Site Trainer with training compliance; training new employees, continuous/recurrent training, managing logs and sign off sheets, location audits
Review fuel projections daily and coordinate supply based on demand
Coordinate team member scheduling and approving bi-weekly payroll
Coordinate and manage general maintenance of facility and equipment
Monthly operations expense reports
Assist General Manager and Customer Service Department with invoicing customers, managing petty cash, expense flow and supply/amenity ordering
Reporting; inventory, physical to book, pricing, etc.
Attend conference calls, continued leadership training and development
Perform other duties as assigned
Qualifications:

• 4 year college degree in Aviation or related study and/or equivalent professional experience
• Must possess a valid driver's license and pass background screening and airport screening
• General knowledge of business management and accounting
• Proficient with personal computers and Microsoft Office Suite
• Minimum 2 years prior experience as a Line Service Technician or Line Service Trainer
• Knowledge of NFPA documents and ATA 103 documents to include Monthly, Quarterly and Annual Quality Control (QC) Checks
• FAR 139 Line Service Supervisor Certification or ability to obtain certification
• Avflight Tow Certified and/or ability to obtain Tow Certification and Forklift Certification if needed
• Practical Training on all FBO Ground Service Equipment (GSE)
• Must have prior experience with Quarterly OSHA and FBO Facility Audits
• Must be familiar with Airline Fuel/Deice training
• Familiar with accepting fuel and glycol bulk deliveries
• Proven ability to work in a team
• Excellent oral and written communication and interpersonal skills
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations
Strong Attention to detail and multi-tasking skills
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations and be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Physical Demands:
Strenuous lifting and pulling fuel hoses (75-80 lbs.)
Climbing and standing on stepladders while connecting fueling hoses overhead
Bending and stooping to manipulate hoses and connect aircraft tow bars
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must have sufficient vision and ability to safely perform the essential functions of the position.