Client Service Support Rep

Hybrid - 3 days per weekRole Overview:As a Client Service Representative within New York Life’s Institutional Annuities business, you’ll play a meaningful role in our Pension Risk Transfer (PRT) portfolio—helping ensure retirees receive the benefits they’ve earned. This is more than a service role; it’s an opportunity to support individuals and families during one of the most important stages of their financial lives.You’ll work with group annuity contracts that fund pension obligations, partnering with retirees, beneficiaries, financial institutions, and plan sponsors to deliver accurate, timely, and compassionate service. Your attention to detail and commitment to service excellence will directly support New York Life’s long-standing promise to provide financial security and peace of mind.You’ll receive comprehensive training on institutional annuity products, contract provisions, and transaction processing, along with ongoing coaching and feedback. As you build expertise, you’ll gain valuable experience in retirement benefits, financial operations, and regulatory compliance—skills that open doors to long-term career growth within New York Life.What You’ll Do:Handle inbound calls, deferred participants, beneficiaries, financial institutions, and contract holders through inbound phone supportInterpret group annuity contracts and retirement certificates to accurately calculate and process retirement and death benefitsProcess annuity payments and other transactions with precision, timeliness, and careReview forms and supporting documentation to ensure completeness, accuracy, and complianceResearch and locate participants with due or unpaid benefits, helping ensure no one is left behindManage an assigned caseload proactively to meet service and quality standardsEnsure all work aligns with internal controls, regulatory requirements, and audit standardsContribute to team initiatives, process improvements, and departmental projectsWhat You’ll Bring:Bachelor’s degree preferredStrong analytical and problem-solving skills, with attention to detailProficiency in Microsoft Word and Excel, and comfort navigating multiple systemsExcellent organizational and time-management skills with the ability to multitaskClear, professional written and verbal communication skillsPrevious customer service experience, ideally in a regulated or service-driven environmentAbility to work independently while collaborating effectively with a teamWillingness to follow established procedures and stay current with internal controlsSpanish speaking is a plusWhy New York Life?At New York Life, you’ll be part of a company with over 175 years of financial strength, integrity, and purpose. You’ll join a collaborative team that values development, accountability, and making a real difference for retirees and plan sponsors alike.NonexemptDiscretionary bonus eligible: YesSales bonus eligible: Additionally, employees are eligible for an annual discretionary bonus. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of our LinkedIn to see how our employees and agents are leading the industry and impacting communities.