Head of Technical Service

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. If you're looking for a job that's more than just a job, our Tech family is waiting for you!

Health, Vision & Dental Insurance on DAY ONE

Paid Time Off & Accrued Personal Time

Tuition Reimbursement

Long term & Short-term disability

Hybrid office schedule (select positions)

Immense Growth Opportunities

The Technical Service Manager is responsible for overseeing and managing service queues, performing technical triage, and ensuring service tickets are accurately documented and dispatched. This role acts as the critical link between customers, service coordinators, and field technicians, ensuring that all service requests are handled efficiently, prioritized correctly, and resolved to the highest standards of customer satisfaction.

What you'll do as the Regional Technical Service Manager

Prioritize service tickets based on urgency, contractual obligations, and customer impact.

Review incoming service requests to validate scope, accuracy, and completeness and ensure timely and effective communication with customers

Ensure timely assignment and dispatch of service technicians.

Clarify and refine service tickets to reduce unnecessary callbacks or delays.

Maintains communications with customers and dispatch team throughout the service activity.

Handles customer and technical escalations and keeps leadership team informed of risk, issues, actions and decisions.

Works directly with the customer service representative in obtaining work order information and/or material required for service work orders.

Responsible for suggesting methods to improve operations, processes, efficiency, and service to both internal and external customers.

4+ years of experience in low voltage systems (Fire Alarm, Security, Healthcare, or AV).

• 4+ years in a service coordination, dispatch, or technical leadership role preferred.
• Strong understanding of low voltage systems and service workflows.

Ability to interpret technical issues and translate them into actionable service plans.

Familiarity with service management or ticketing systems.

Excellent communication and customer service skills.

Ability to work in a fast-paced, service-driven environment.

Education : 4 year degree or equivelent work experience

Four years working in the electronics field where AC/DC theory is used daily and/or working as a Service technician for Fire Alarm, Security, and Healthcare.

Four years of experience working as a customer service representative.

Proven ability to work in client management and service management software system

Excellent organization and time management skills

Ability to solve practical problems and carry out responsibilities with minimal supervision

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to effectively communicate technical concepts such as system operations and system installation practices to individuals that do not have the same knowledge levels

Strong customer and results orientation

Presents a warm and personal demeanor

Travel Required:

This position will require approximately 25% travel, weighted more heavily during onboarding.

Tech Electronics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact Human Resources at View email address on click.appcast.io.