Overnight Service Plumber

Come join one of the fastest growing home services companies in the US!

At Sila, we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things plumbing, heating and cooling, and electrical for Southeastern, PA, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Service Plumber to join our team.

Are you looking for stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success ? Company vehicle, gas card, cell phone, and tablet

• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Tuition reimbursement
• Tool account
• Safety shoe reimbursement
• Family & friends discounts on services
• Yearly Performance Reviews

Complete plumbing upgrades, repairs and water treatment installations; Know how to establish customer rapport to ensure highest levels of satisfaction.

Lead customers to informed and confident buying decisions.

Support the team in maintaining a safe, clean and organized job site.

Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.

Keep company trucks clean, organized and maintain proper assigned inventory levels.

Participate actively in all company provided training and on-the-job training to master your trade.

Service Plumber Success Metrics: Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.

First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.

Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements, promoting long-term customer relationships and recurring revenue.

Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.

Ensure zero safety incidents or accidents within the performance period.

Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.

30 - $35 an hour Competitive compensation including a lucrative hourly wage, commission, and bonuses. Join our team and become an integral part of Sila's commitment to exceptional Plumbing services, customer satisfaction, and technical excellence.