Head of Marketing Management

Lifecycle Marketing Manager

We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-paced, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.We're looking for a Lifecycle Marketing Manager to lead our consumer retention and engagement programs across the full customer lifecycle. This role goes beyond managing emails—it's about building a product-integrated lifecycle engine that drives real behavioral change: more usage, more upgrades, and higher retention. You'll work closely with Product, Engineering, and Data teams to create high-impact lifecycle touchpoints, tackle churn with precision, and ensure that our messaging not only reaches the inbox—but drives action. This is a strategic, hands-on role for someone who thrives at the intersection of marketing and product.

Own lifecycle strategy and execution from onboarding through retention, expansion, and winback across channels like email, in-app, push, and SMS.

Deeply understand the customer journey to identify friction points, design solutions, and communicate value throughout the member experience.

Improve email deliverability and performance, ensuring campaigns follow best practices, maintain sender reputation, and meet compliance standards.

Run rigorous experimentation and reporting, using A/B testing and lift analysis to optimize conversion, engagement, and retention.

Collaborate with Customer Support and CX to proactively address pain points and reduce ticket volume through smart lifecycle interventions.

Report on lifecycle KPIs and build dashboards to track performance over time.

Minimum of 6+ years of experience in lifecycle marketing, retention, or product-led growth roles—preferably in consumer SaaS or subscription businesses.

Strong track record of working cross-functionally with Product and Engineering to build personalized, product-integrated marketing.

Experience managing customer journeys in tools like Braze, Iterable, Customer.Data-savvy with strong command of segmentation, cohort analysis, experimentation, and SQL (or a willingness to get scrappy).

Exceptional communicator and project manager with a bias for action.

Passion for online privacy, consumer protection, and making the web safer for everyone.

This role may require occasional domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.

Comprehensive health benefits - Medical, Vision, Dental

• Flexible work schedule
• 12 company-paid holidays
• Childcare expense reimbursement
• Fitness and cell phone reimbursement