Full-Time Relationship Banker

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Relationship Banker II
Full-Time 5B Mid Admin New Braunfels, TX, US

To create an exceptional customer experience by establishing, maintaining, and deepening relationships by determining customer needs, opening deposit accounts, processing loans, providing deposit and loan account servicing, performing teller transactions and initiating referrals to other areas of the bank.

Create an exceptional customer experience by building relationships, evaluating needs, providing education, and recommending products and services.

Follow the bank’s established sales and service process.

Analyze customer needs so that appropriate recommendations can be made to new and existing customers.

Perform account openings, customer maintenance, processing loan applications and closing loans in keeping with established procedures to ensure timely service delivery. Complete new customer/new account onboarding activities as assigned.

Effective use of CRM to capture prospect/customer information, record customer activities, schedule follow‑up activities, identify next likely sales opportunities and other related activities to facilitate robust customer relationship management.

Proficient in identifying needs of the customer and help strengthen relationships by cross selling and referring to partners, such as Business Banking, Treasury Management, Wealth Management, and Trust, when financial needs are identified.

Complies with all federal and state laws and regulations, and all established bank policies and procedures.

Process a variety of customer transactions, which may include cash handling by hand, via cash recyclers, ATMs, and/or Automated Banking Machines.

Assist with opening and closing of banking centers to include Saturday rotation.

Assist in managing and overseeing a customer portfolio, ensuring regular reviews and updates of customer accounts and financial goals.

Effective use of all applications and systems utilized in the banker role.

1-2 years of retail banking or financial services experience.

Advanced knowledge of consumer and commercial bank products and services.

Knowledge of new account opening process.

Experience providing excellent customer service through various forms of communication (face to face, email, and telephone).

Experience working in a Universal Banker role.

High School Diploma/GED with equivalent experience in retail banking or financial services experience on a year‑for‑year basis.

Excellent customer service skills to include good verbal and written communication.

Must be able to communicate face to face with customers.

Ability to work independently with minimal supervision.

Must be accustomed to a fast‑paced office environment.

Must be able to sit/stand for most of the day in front of a computer screen.

Must be able to speak to and hear to communicate with customers.

Must be able to read a laptop/computer monitor.

Must be mobile in an office environment.

Equipment / Machines / Software

Excellent computer literacy in Microsoft Programs (Outlook, Word, Excel, and Power Point).

Ability to work with office equipment such as copiers, scanners, shredders, fax machines and other digital devices.

Ability to use Financial Service Platform software.

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that the employee is responsible for. J-18808-Ljbffr Jefferson Bank