Head of Operations **URGENT**

Now Hiring: Account Manager – Lead the Action Behind the Scenes!

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as an Account Manager , where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off What You’ll Do

As an Account Manager, you’ll be the operational expert, working closely with our Area Manager/Regional Director to ensure everything runs like a well-oiled machine. Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution

Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy

Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day

Elevate the customer experience through proactive communication, regular check-ins, and service improvements

Be ready for weekend/evening on-call needs and travel up to 25%

Strong leadership and people-management skills

A customer-focused mindset and a drive to exceed expectations

Experience mentoring, coaching, and developing teams

A bachelor’s degree or equivalent work experience

At least 3 years in operations, service, field, or project management

Experience in event staffing, security, sports management, or athletics (preferred)

While primarily office-based, you’ll frequently be out at events—indoors, outdoors, and everywhere in between. You won’t just manage operations—you’ll shape experiences, build teams, and help deliver unforgettable events. It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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