Manufacturing quality engineering

QUALITY ENGINEER | WILSON NC

At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. Provide technical quality support to improve material, product, and process performance. Address quality issues with timely risk assessments and action plans. Lead initiatives to enhance product quality and productivity using Lean, TPM, and Total Quality concepts. Serve as the site's Consumer Complaint Management SME , owning complaint procedures, representing the site during audits/inspections, and ensuring full inspection readiness. Monitor daily complaint dashboards, manage intake and triage, coordinate investigations with SSM, call centers, Customer Care, Engineering, and Manufacturing, and ensure all R3 records are accurate, complete, and compliant with timelines. Ensure compliance with the Process & Product Performance Monitoring (PPPM) procedure, including daily process performance checks and scheduling required product testing for each production batch. Lead investigations for CpK values that do not meet site targets and define appropriate react actions for PDCA. Maintain a strong floor presence to understand processes, validate assumptions, and build credibility with Operations. Lead key continuous improvement initiatives within OPEN+ , including managing QBOS routines, defining improvement projects, and applying structured problemsolving methodologies. Identify, prioritize, and drive quality improvement opportunities across Manufacturing and Quality, ensuring sustainability through standardization and performance tracking. Manage endtoend NC/CAPA activities, including root cause analysis, action plan development, implementation tracking, effectiveness checks, and timely closure of records. Support IQOS 4 deployment by monitoring early quality performance, verifying readiness of processes and controls, and collaborating with Manufacturing, Engineering, and global teams to ensure a successful launch and sustained product quality. Bachelor's degree in Engineering, Biological Sciences, Physical sciences required

• Experience in Fast Manufacturing Consumer Goods preferred
• Project Management skills preferred
• Strong IT, project management, root cause analysis, and statistical skills
• Fluent in English

International relocation support is not available for this job

• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
• If you are not a PMI employee and employed by a third an agency, please make a formal application via the external career site at
• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!

We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. We'll empower you to take risks, experiment and explore. S. market following the company's acquisition of Swedish Match in late 2022.Philip Morris International and its U.Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. Food and Drug Administration has authorized versions of MI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA.