Front Desk Receptionist (Full Time - Temporary)

This role will be responsible for sitting at the front desk and greeting customers and guests as they come in. This person will also assist with general customer service emails and orders. Eventually this role could grow into a full time customer service role answering calls, emails and order entry.

• Sitting at the front desk of the corporate HQ.
• Greet visitors and answer phones.
• Assist customer service (run reports, follow up on orders, data entry in customer specific portals).
• Answer front desk phone.
• Help with various administrative duties.
• Act as a backup to the customer service department for inbound calls and order entry when they have influx of work or when team members are out on PTO.

-Front Desk & Communication:

• Answer and direct incoming phone calls in a courteous and professional manner
• Manage front desk operations including mail, packages, and general inquiries

Customer Service Support:

• Assist the Customer Service team with generating and updating customer reports
• Enter shipment status and tracking information into customer portals accurately and promptly
• Monitor and ensure the smooth operation of EDI (Electronic Data Interchange) transactions
• Provide proactive order and shipment status updates to customers via email or phone
• Follow up on customer orders that are on hold and work with relevant departments to resolve issues
• Maintain clear and organized documentation of all customer interactions and transactions
• Collaborate with warehouse, sales, and manufacturing teams to ensure timely delivery and order fulfillment
• 1+ year of front desk experience

• 1+ year of office customer service experience (preferred to have someone who is familiar with manufacturing)
• ERP software
• Previous order entry and customer service experience
• Data Entry

Job Type & Location*This is a Contract to Hire position based out of Lake Zurich, IL.

• available for this temporary role may include the following:
• Medical, dental & vision
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline*This position is anticipated to close on Jun 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.