Client/Customer Support Rep

Global leading law firm Dechert LLP is looking for a Client Engagement Assistant to assist the Senior Manager of Client Events and Engagement in support the planning and delivery of high-impact client engagement initiatives, including client gifting, supporting marketing collateral for events and VIP experiences. The role is ideal for a detail-oriented, creative, resourceful self-starter who thrives in a fast-paced, professional services environment and can manage multiple projects.

Support planning logistics and post-event activities for the Firm's client engagement program.

Arrange for production of event materials, such as signage and promotional merchandise.

Coordinate collateral logistics, such as client gifting, badge preparation, event branding, and experience enhancements.

Keep event closet organized and maintain inventory levels.

document losses/damages, update inventory, and reorder as needed.

Assist with creative concepts for experiential marketing and client touchpoints to enhance client experiences.

Pick/pack orders; verify contents against requests.

Research, purchase, and distribution of event merchandise.

Sourcing items for bespoke projects (budget, quantities, deadlines).

ensure quality standards/specs.

use the Firm's systems (iManage, CRM, SharePoint) to update data as needed.

Perform all other duties as necessary and as assigned by your supervisor for efficient functioning of the events team, department, office, and firm.

In office four days a week with flexibility for Fridays as needed.

Ad hoc overtime as needed.

Commitment to excellent internal and external client service.

Knowledge of the firm's policies and procedures.