Head of Operations & Business Management

Manage daily meal service, events, and all operations related to assigned cafés and dining accounts.

Provide strategic leadership by hiring, training, and developing staff; manage work schedules and foster a cohesive, high-performing team.

Support the District Manager in analyzing business results, developing action plans, and implementing strategies to improve performance and drive growth.

Assist in monitoring P&L financial reports for each account and help develop strategies to align performance with company goals.

Monitor, evaluate, and audit food, beverage, and service offerings to maintain café satisfaction; Ensure safe, secure, and healthy facility environments by enforcing sanitation standards and procedures in compliance with local regulations.

Motivate culinary and management teams to innovate and modernize menus and services.

Collaborate with account teams and provide recommendations to the District Manager to increase market share and enhance customer experience.

Assist with special corporate projects or events as assigned.

Bachelor’s degree in business, hospitality, or a related field preferred.

5+ years of relevant industry and management experience.

Proficiency in Microsoft Office Suite.

Superior customer service skills and daily interactions with our customers and clients.

Strong ability to support, manage, and promote growth initiatives.

Full-time travel to accounts to support operational needs.

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.

Recognized by NAMA and our peers as Operator of the Year , we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.

To create moments of happiness through customized hospitality experiences that delight guests and bring people together.

Weekly pay

Employee Assistance Program

Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA

Ongoing training and development programs

Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.

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