Head of Service Management

Aransas Autoplex is a General Motors dealership in Aransas Pass on the gulf coast of Texas. Aransas Pass's area is home to the most popular bays and estuaries for fishing, Hunting, birding and nature abounds. Nearby Port Aransas has become the regional favorite for surfing, beach combing surf fishing and a port with deep sea fishing opportunites.
Weather wise the typical year experiences 220 days of sunlight and the temperarature is subtropical in the spring and summer months with the same attraction in winter. Many come to retire and many people have summer homes. This area has a low cost of living and in texas there is no state income tax. Some have moved here professionally and found the recreation and life quality far out wieghs the metropolitan areas. More Water than Land"
The total area of Aransas Pass is 20.71% land and 79.29% water, or 10.7 square miles of land and 41.1 square miles of water. With so much water, how could you not have a great time!

Professional personal appearance.
Ability to meet company's production and quality standards.

Devote himself/herself to insuring satisfaction for customers.
Establish peronal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Know and understand the federal, state and local requirements which govern the company’s business.
Participate in performance management.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Analize process regularly to assure efficient and high quality work.
increase service technician training and increase productivity levels.
Provide excellent customer service for all customers whether external and internal
If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
Manage the service department so that it provides appropriate levels of profit.
Manage service personnel so that they are adequately trained, alert and available for work. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Increase the volume of service work through effective management of technicians and processes.
Create promotional campaigns in cooperation with the sales and parts departments.
Establish and maintain service follow-up programs.
Keep performance efficiency reports for service personnel and make them available as required to the Dealer and General Manager.
Stay up to date with service department concerns through attendance at applicable training sessions.
Create monthly and annual goals for the service department in cooperation with the general manager.