Service - Field - Engineering

Responsibilities Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

Assist more experienced field engineers with equipment installation.

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

Serve as a member of the account community for key accounts.

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

Answer service calls independently without assistance within one year of employment.

Required Qualifications Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; or High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

Experience with web applications and Microsoft suite of products.

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity. Performance‑based incentive compensation may include cash bonuses and/or long‑term incentives. Benefits include medical, dental, vision, paid time off, 401(k) plan with employee and company contribution opportunities, life, disability, accident insurance, and tuition reimbursement.

Eligibility We will not sponsor individuals for employment visas, now or in the future, for this job opening. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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