Head of Programme Management

Program Coordinator II
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Coordinator II for our Housing Supportive Program in Napa County.
About the role: The Program Coordinator II will supervise the provision of services to program participants in the County, through direct staff supervision of staff.
The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with. Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Our Benefits & Perks:

• Salary: $75,000.00– $92,000.00 annually DOE
• Exempt/Full Time
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

Provide supervision and leadership and supervision to the assigned team.
Participate in county wide meetings, provide feedback on successes and necessary system re-designs.
Engage in on-going tracking and evaluation of program goals and effectiveness.
Provide support to staff when dealing with client crises and problem solving with managers on challenging participant situations.
Provide feedback, coaching training, and disciplinary action as needed.
Work with staff to ensure in real time and accurate data entry is occurring.
Work with Data Specialists on reporting to funders and stakeholders on program activities.
Monitor assigned employee's contacts with participants to ensure maximization of funding and program deliverables are met.
Facilitate case conferencing and administrative meetings.
Develop materials, assessment tools, job descriptions, and other program processes/documents/tools.
Develop program policy and procedures, services delivery, and other aspects of the program.
Other duties as assigned.
How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 1 year of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Flexible schedule to work evening and weekend hours as needed.
• Use of personal vehicle and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required.

Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
Must have a working knowledge of Psychiatric Disorders.
Knowledge and ability to implement the following evidence-based models, Psychosocial Rehabilitation, Harm Reduction, and Motivational Interviewing.
Experience in building supportive and respectful working relationships with participants and staff.
Practice and knowledge of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
Experienced in effectively intervening in crisis situations using de-escalation techniques.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.