Front Desk Concierge - Part-Time - Second Shift

Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.
This is a part-time Concierge opening at our Hope Lodge facility in Minneapolis, MN. This individual will be offered evening and overnight shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.
This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

• 10% Monday through Friday, for hours worked between 6:00 PM - 12:00am.
• 15% Saturday and Sunday, for hours worked on weekends
• 20% For hours worked between 12:00 AM and 5:30 AM (Overnight shift differential)

Provide information about lodge amenities and community resources (20%)
High School Diploma or Equivalent
Additional education or training in hospitality management or customer service is a plus.
Previous experience in hospitality, guest services, or a related field is preferred.
Minimum 1 year of Customer Service Experience
Proficiency in Microsoft Office and multi-line phone systems
Excellent customer service and problem-solving skills
Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

~ Minimal travel required

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.