Care Advocate - Full Time

Patient Services Advocate
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. Guiding patient in registration processes, including verification of insurance and payment collection
Assisting with patient feedback collection
Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log
A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.
Medical, dental, vision, and other wellness benefits
~Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. Compassion: Treating our customers and team members with consideration and kindness
Ensuring that all interactions with customers and team members instill confidence and trust
Demonstrating an appreciation for and satisfying the varying needs of our customers and team members
Inspiring all team members to confidently deliver quality and convenient care to our customers
Minimum two years' experience in customer service and medical front office setting is preferred