Full Time Police Telecommunicator

The Police Telecommunicator role within UT MD Anderson supports critical public safety communication functions by ensuring timely, accurate, and professional handling of non-emergency and administrative calls. The Police Telecommunicator operates in a fast-paced communications environment, serving as a vital link between callers, security personnel, and law enforcement resources. The Police Telecommunicator is responsible for multitasking across multiple systems while maintaining composure and delivering high-quality service.

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator contributes to a safe and secure environment for patients, visitors, and staff by supporting communication operations that facilitate prompt response to security and service needs.

The ideal candidate has experience in communication center or dispatch operations, with the ability to handle high-volume calls, operate dispatch systems, and monitor surveillance technologies while maintaining professionalism and attention to detail in a fast-paced setting.

Why Us?

Working as a Police Telecommunicator at UT MD Anderson provides the opportunity to contribute directly to the safety and well-being of a world-renowned healthcare environment. This role supports mission-critical operations while offering a collaborative work setting, skill development in emergency communications technologies, and a structured environment that promotes both professional growth and work-life balance.

Employer‑paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.

Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.

Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.

Defined‑benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer‑paid life and reduced salary protection programs.

Responsibilities

Call Handling & Dispatch Support

Answer non‑emergency and administrative telephone calls for police, security, and technical support services.

Forward calls received in the Police Communications Center to the appropriate office of the UTPD.

Maintain a professional and positive demeanor while managing high call volumes.

Computer‑Aided Dispatch (CAD) Operations

Enter detailed information related to calls for technical support and security patrol activity into a CAD system.

Ensure accurate and timely data entry for forwarding to appropriate police dispatch stations.

Support efficient routing and assignment of calls through proper system usage.

CCTV Monitoring & Surveillance

Monitor closed‑circuit television (CCTV) systems during special events and security‑related activities.

Identify situations requiring law enforcement or security response.

Communicate relevant observations to the appropriate dispatch station to initiate response actions.

Documentation & Reporting

Compose and distribute shift logs.

Maintain and document found property logs.

Complete required police communication center paperwork accurately and promptly.

Multitasking & Operational Readiness

Perform multiple tasks concurrently in a fast‑paced environment.

Maintain situational awareness across communication systems and surveillance platforms.

Ensure consistent adherence to communication standards and operational procedures.

Education

Required: High School Diploma or Equivalent.

Preferred: Associate's Degree.

Experience

Required: One year relevant work experience.

Preferred: Experience in a communication center or dispatch operations, with the ability to handle high‑volume calls, operate dispatch systems, and monitor surveillance technologies.

Licenses and Certifications

Preferred: TCL‑B – TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire.

Other Requirements

Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.

Equal Employment Opportunity

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

Requisition ID: 181583

Employment Status: Full-Time

Employee Status: Regular

Work Week: Varied

Minimum Salary: US Dollar (USD) 47,000

Midpoint Salary: US Dollar (USD) 58,500

Maximum Salary: US Dollar (USD) 70,000

FLSA: Non‑exempt and eligible for overtime pay

Fund Type: Hard

Work Location: Onsite

Pivotal Position: No

Referral Bonus Available?: No

Relocation Assistance Available?: No

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