Head of Client Support Services

Our property management company is looking for a Service Manager (SM) for our beautiful 272-unit residential community in Naperville, IL. Our SM will work closely with our Community Manager to ensure retention and financial goals are met, while overseeing the service team to provide exemplary service to residents and to maintain all mechanical systems. The ideal candidate will possess proven leadership skills, service management experience and a willingness to foster a collaborative, positive work environment. Pay: $30-$40 an hour (commensurate with experience) plus commissions and quarterly bonus eligibility.

Travel Pay for Emergency Calls

Quarterly Bonus Eligibility

13 Paid Holidays

Two (2) paid volunteer days to support your favorite charitable organization

Medical, Dental and Vision Insurance

Flexible Spending Account

Short-Term Disability, Critical Illness and Accident Insurance

Employer Paid Life Insurance Benefits

Employer Paid Long-Term Disability

Employee Assistance Program

Continued Training and Professional Development

Fun Team Building Events

At least 3 years of maintenance experience in a fast-paced residential community.

Must possess at least 3 years of supervisory experience with a proven track record of successful team management.

Advanced knowledge of multifamily housing mechanical systems.

The ability to provide ongoing training and support to the service team.

Provide exceptional customer care to our residents and guests.

Work closely with the Community Manager to maximize retention and achieve the property's financial goals.

Oversee and monitor the timely completion of resident and common area service requests.

Oversee the planning and execution of unit turns.

Provide ongoing training to subordinates.

Assist with scheduling of contractors and vendors and oversee the work performed.

Provide recommendations for capital and renovation/project expenditures.

Product ordering and inventory control within established budgeted parameters.

Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry.

Walk the entire property daily, ensuring completion of janitorial tasks including general common area housekeeping, garbage removal, and basic grounds upkeep.

Observe and enforce workplace safety policies and procedures.

Management of regularly scheduled life safety inspections and tracking of reports.

Any other tasks as directed by the Community Manager.

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to high-quality standards provides our residents with much more than a rental apartment: it also delivers exemplary customer service. We continually strive to meet or exceed our residents’ expectations by providing well-maintained properties, desirable locations and responsive service. Our company culture provides ongoing training and professional development. Our company provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.

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