Claims Adjuster - Remote / Telecommute

Bodily Injury Claims Adjuster, Rideshare
Reserv Atlanta, Georgia, United States

About this position
About Reserv

Reserv is an insurtech creating and incubating cutting edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle longstanding problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the longstanding challenges of the claims role sounds exciting, we cant wait to meet you.

About the role
We are seeking highly organized and customer-focused Rideshare Bodily Injury Adjuster to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. Youll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions. Youll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to rideshare operations. Strong communication, attention to detail, and negotiation skills are key. You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey.

What youll do

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests

Manage an inventory of litigated and non-litigated cases

Analyze and review auto insurance claims to identify areas of dispute, investigate and gather all necessary information and documentation related to the claim, evaluate liability and damages related to the claim, and negotiate and settle claims with opposing parties or their insurance providers

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures

Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attend mediations, arbitrations, and court hearings as necessary, and communicate regularly with clients, claims adjusters, attorneys, and other stakeholders

Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry

Review legal documents and ensure compliance with the initial suit-handing plan of action

Serve as corporate representative for discovery review and depositions, and appear as Corporate Representative at depositions and trials when needed

Analyze policy language and reach appropriate coverage decisions, draft coverage correspondence, and proactively manage non-litigated and litigated claim files from inception to closure

Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters

Maintain adjuster licenses and continuing education requirements

Qualifications

Bachelors degree (lack of one should not stop you from applying if you possess all the other qualifications)

Experience with Ride Share (or TNC/Livery) is required

Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with:

Both attorney-represented and unrepresented claims

Third-party bodily injury, including catastrophic losses

UM/UIM bodily injury

PIP a plus, but not required

Knowledge of state regulations, policy provisions, and standard operating procedures

Willingness to travel for clients and claims needs

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license and be willing to obtain all licenses within 60 days, including completing state-required testing

Generous health-insurance package with nationwide coverage, vision, & dental

401k retirement plan with employer matching

Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!

Generous family leave policy after 8 months of continuous work

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the longstanding challenges of an adjuster and the claims role

Work toward reducing and eliminating all the administrative work from an adjuster role

Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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